Telephone Line

1-Disconnect green terminal block and check voltage across terminals 1&2 [24vdc-60vdc dependent on te type of line used].
2-If no voltage is present, check the telephone socket and the travelling spares/flex used.

1-This is a BT Automated Message. Check the number/numbers are correct.
2-If you have a handset, connect it and check the telephone line.
3- If a PBX / PABX is used in the building insert the number required to get an outside line, in front of the telephone number/s you enter in the unit.
4-"0800" telephone numbers do not work with emergency telephones.

1-If you have a Handset, check the telephone line. Lift the handset, and if the line is ringing before any keys are pressed – it means the telephone line is a Hotline.
2-Enter **4 instead of a telephone number. Press # to confirm and select ‘Hotline’ as the protocol. In Hardware Monitoring, de-select Phone line.

1-Enter the value 1 in Delays> Answer Delay, and check using a handset that the telephone line can be dialled from an external telephone number. Change Delays> Answer Delay back to 2 after test.
2- In the Hardware> System Config option, check that EN81-28 Mode is de-selected.

Memco legacy GSM

1-Check that in the Settings> Accessories, Memco GSM has been selected.
2-Check the polarity of the RING and TIP connections. RING to RING and TIP to TIP is required.
3-Check the SIM card used in a mobile phone, and ensure that the correct SIM card PIN number has been entered in Advanced> SIM PIN
4-If necessary, deactivate the SIM Card PIN number and the Mailbox.
5-Once GSM has been set up correctly, disconnect it, then reconnect it to the Memcom+ unit


1-Remove the two wires from the Alarm Push and wire directly to Terminals 5&6, then wire two spares from Terminals 9&15 to the back of the Alarm Push.

1-It may be that the Alarm Push button has not been pressed for long enough. Check Delays> In Car Delay to see what delay has been set. The default is 3 seconds. Adjust accordingly, but do not set as 0.
2-Check that the Alarm Push is wired to connections 9&15 without voltage.
3-Check if the circuit is N/O or N/C. If normally closed, in Settings> System Config, select N/C Alarm Push.
4-Place a Short/Wire Link across Terminals 9&15 –This should trigger the Memcom+ alarm, if it does, then the problem is with the alarm push or the wiring.

1-Check what the volume has been set to and adjust up or down accordingly.
2-If sound quality issues continue, consider changing the location of the Memcom+ unit, ensure the microphone postioned in a suitbale positon and not located near VF signals.
3-If problems still persist, then it may be worth considering a COP speaker / mic accessory. Please contact us for more information.


1-Disconnect the power from the unit.
2-When the LCD display shows "Power turned off",press an hold the # button.

1-Memcom needs to be left on overnight to charge the battery.
2-In Operation, the Memcom unit must be connected to permanent power supply, which should not be switched off, except in an emergency.

1-Make sure the power is correctly connected.
2-If the power is not connected correctly, Memcom could be using battery power and switching off when the battery runs out of power.

1-Check the voltage of connections

1-Check mains or DC supply.
2-Check if the power circuit is in "power save"/"eco mode".

COP Accessories

1-Check that in Setting> Accessories, that COP Accessory is selected.
2-This will automatically drop the volume setting to the minimum, as this is the optimum level when a COP accessory is connected.
3-If the volume is manually adjusted and is too high, this will cause feedback

1-Check the connection to the external microphone.
2-Power down the unit by disconnecting the power and pressing and holding down the # key. Re-connect the power to power the unit back up.

1-Check the volume level. This may need reducing if you are getting feedback issues.

1-Remove cover and check Microphone connection.
2-In Settings> System Config, select the TOC int. mic. If two-way communication is achieved, this shows that there may be a fault with the External microphone. In this case, send the unit back to Avire for further testing.